Terms of Service | Forceraft

Introduction

These Terms of Service ("Terms") govern your use of the ForceCraft website at forceraft.com and any consulting services provided by ForceCraft ("we", "us", or "our"). ForceCraft is a UK-based Salesforce consulting business operating remotely worldwide.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

Services

ForceCraft provides Salesforce consulting services, including but not limited to:

Salesforce implementation and configuration.
Custom development (Apex, Lightning Web Components, Flows).
Integration and data migration.
Training and ongoing support.
Strategic advisory and solution architecture.

The specific scope, deliverables, and timeline for any engagement will be agreed in writing through a Statement of Work (SOW) or similar agreement before work commences.

Engagement and Payment Terms

Proposals and Agreements: All consulting engagements are subject to a written agreement or SOW that outlines scope, fees, payment schedule, and deliverables.

Fees: Our fees are quoted in the applicable SOW. Unless otherwise stated, fees are exclusive of VAT and any other applicable taxes.

Payment: Invoices are payable within 30 days of the invoice date unless otherwise agreed in writing. We reserve the right to charge interest on overdue payments at the rate of 4% above the Bank of England base rate.

Expenses: Any pre-approved expenses incurred on your behalf will be recharged at cost.

Client Responsibilities

To enable us to deliver our services effectively, you agree to:

Provide timely access to relevant systems, data, and personnel.
Respond to requests for information and decisions within reasonable timeframes.
Ensure that any data or materials you provide do not infringe third-party rights.
Maintain appropriate backups of your Salesforce data.

Intellectual Property

Pre-existing IP: Each party retains ownership of its pre-existing intellectual property. ForceCraft retains ownership of its proprietary tools, methodologies, templates, and frameworks.

Deliverables: Upon full payment, you will own the custom deliverables created specifically for your engagement as outlined in the SOW. This does not include our underlying tools, frameworks, or reusable components.

ForceCraft IP: We retain the right to use general knowledge, skills, techniques, and experience gained during an engagement for future work, provided we do not disclose your confidential information.

Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the engagement. This obligation survives the termination of any agreement and remains in effect for a period of two years, unless the information becomes publicly available through no fault of the receiving party.

Limitation of Liability

Cap on liability: Our total liability arising out of or in connection with any engagement shall not exceed the total fees paid by you for the specific engagement giving rise to the claim.

Exclusions: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of profits, revenue, data, or business opportunities.

No exclusion of statutory rights: Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Warranties and Disclaimers

We will perform our services with reasonable skill and care, consistent with generally accepted industry standards.

Except as expressly stated in these Terms or in a SOW, all other warranties, conditions, and representations, whether express or implied, are excluded to the fullest extent permitted by law.

We do not warrant that Salesforce or any third-party platform will operate without interruption or error. Our services are dependent on the functionality and availability of the Salesforce platform, which is outside our control.

Termination

By either party: Either party may terminate an engagement by providing 30 days written notice, unless otherwise specified in the SOW.

For cause: Either party may terminate immediately if the other party commits a material breach and fails to remedy it within 14 days of receiving written notice.

Effect of termination: Upon termination, you shall pay for all services rendered and expenses incurred up to the date of termination. We will provide a reasonable handover of any work in progress.

Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from circumstances beyond their reasonable control, including but not limited to natural disasters, pandemics, acts of government, internet outages, or Salesforce platform outages.

Website Use

The content on our website is provided for general information purposes only. While we make reasonable efforts to keep the information up to date and accurate, we make no representations or warranties about the completeness or accuracy of the content.

You may not use our website in any way that is unlawful, fraudulent, or harmful, or in connection with any unlawful or fraudulent purpose.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We reserve the right to update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

Contact Us

If you have any questions about these Terms, please contact us:

Email: [email protected]
Website: forceraft.com

Last updated: February 2026